Customer Experience Insights

CX Studies for your
digital products & services

  • Customer Community Services
  • Online Surveys
  • Touchpoint Analysis
  • Sentiment Analysis

Technology, competition and customers' expectations are constantly changing.
Make sure you keep your customers' experience at the highest level across all touch points at all times.

Monitoring, analyzing and improving digital experiences

Digital experience is not only a result from your customers' first-time contact with your app or digital product, this digital experience might change over time, with customers diving deeper into different functionality or becoming more educated on your competitor's products.

Conducting thorough customer experience studies enables you to collect quantitative and qualitative feedback from representative customer panels.

Passbrains' comprehensive CX reports with rich analytics delivers the market intelligence you need for implementation of corrective actions or improvements, enabling you to build and maintain successful, long lasting customer relationships and to keep up an excellent image in the market.

Integrated toolset for efficient customer experience

The passbrains digital excellence platform opens up the possibility to rapidly assemble representative panels from your customer base and to collect accurate customer experience insights and ratings on your digital products and services. Passbrains' fully integrated platform solution provides all tools required for

  • managing customer communities
  • identifying, engaging and interacting with study participants 
  • collecting and analyzing results in real-time
  • rewarding study participants 

Sentiment Analysis and Touch Point Analysis

Monitoring customer talk on social media and analyzing app store ratings is very popular with today's CX methods like sentiment and touch point analysis,  yet these methods are based on historical data collected from anonymous sources.

To gain a really representative and most actual picture about your customers' experience, passbrains provides the possibility to engage profiled members from curated passbrains online communities and to collect structured data allowing comprehensive realtime analytics.

Passbrains CX services comprise online surveys, issue tickets, forum discussions, product ratings and more, contact us today to discuss your needs.

Your benefits

Working with passbrains delivers full scope customer experience insights on demand:

• Collect instant feedback on how your digital products and services are experienced by the entire range of your customer personas

• Monitor and benchmark CX insights throughout different phases of customer and/or product lifecycles 

• Involve your customers and collect valuable ideas and suggestions for improvements and future product updates

• Gain insights on specific factors that trigger customer satisfaction and ensure long-term loyalty and increased trust

• Strengthen the bonds with new customers, learn first-hand from current customers' experiences and rekindle old flames with dormant customers

• Understand your product's strengths and weaknesses and solve issues more efficiently

Fully understanding how your customers experience their digital journeys with your products is essential to make them your biggest fans! Passbrains CX services allow you to put yourself in your customers' shoes and to take action to ensure their continuous satisfaction.