Customer Community Engagement

Involve your customers 
through your own online community.

  • Design the best digital experience with the help of your customers
  • Collect inputs and feedback on-demand through your exclusive online community
  • Engage your customers in testing your innovations

Your customers know best what they expect from your products and services. Get them engaged for market insights, ideation, user experience and testing!

passbrains provides you with the opportunity to learn how your customers experience your new digital products and services. Involving customers strengthens your customer communication strategy and reinforces their brand loyalty. Our powerful digital excellence platform combined with a selected choice of customizable services delivers rapid feedback, valuable insights and test results throughout your product development lifecycles. 

You choose your degree of involvement: use our managed services to build and effectively manage your private community or take control over the entire process by opting for self-service. Digital transformation changes have brought along strong interest in private community engagement for customer feedback that is rapidly growing worldwide – make sure to jump on board before your competitors do!

Build your own online community

Invite your target audience and customers to become part of your prestigious brand community to get involved in your research, innovation and assurance programs. Honor their engagement and brand loyalty. Your community members will appreciate, your business will benefit.

Ensure your success through community involvement

Survey your community members to learn about their expectations and preferences when it comes to planning and designing new products and services. Monitor and analyze customer experience and get your products and processes tested under real-world conditions.

Increase efficiency and effectiveness

Manage your community, campaigns and projects seamlessly through one single platform providing all the tools you need for during all phases of your project. Benefit from automated workflows, integrated data management and comprehensive analytics.

Ensure brand loyalty and excellence

Allowing your target audience to become part and contribute in your online community leverages their brand identification and loyalty. Continuous community involvement makes sure you design products and services matching and even exceeding your customers expectations.