Test and Improve Chatbots with Real Users
msg.passbrains evaluates response quality, tone, task completion, and errors using real questions, everyday language, and edge cases from actual users. This allows you to improve AI and chatbot systems with human-in-the-loop feedback.
Chatbots rarely fail when dealing with standard questions, but they do fail when faced with real-world situations.
- Users express themselves differently than expected.
- The chatbot does not reliably understand context or intent.
- The answers seem unclear, incorrect, or unhelpful.
- The tone doesn't always fit the brand or the situation.
- Edge cases are not adequately covered in internal testing.
- Training data is often too one-sided or doesn't address users' real questions closely enough.
Human Feedback for Better AI Conversations
Internal tests usually show whether a chatbot responds to common standard questions. However, they rarely reveal how real users actually ask questions, follow up, misunderstand, abandon the conversation, or enter unexpected responses.
This is exactly where msg.passbrains comes in: We test and train AI and chatbot systems using real interactions with actual users. Qualified testers evaluate defined dialogues, typical tasks, everyday language, edge cases, and critical response scenarios.
You will receive structured results, categorized errors, specific example interactions, and prioritized recommendations for optimization, training, and further development.
Why choose msg.passbrains for AI and chatbot training?
Understanding Users' Real Questions
See how users actually ask questions, search, follow up, and respond—not just how internal teams expect the chatbot to behave.
Recognizing Misconduct
Identify incorrect, unclear, incomplete, or unhelpful answers, and categorize them by error type and priority.
Targeted Improvement of Dialogue Quality
Optimize intelligibility, tone, task completion, and dialogue flow based on specific interactions.
Making Training Data More Practical
Use real-world data, edge cases, and user feedback to refine your AI or chatbot system in a more targeted way.
It's that simple
1. Define bot objectives and scenarios
We define use cases, target audiences, key dialogues, and desired evaluation criteria.
Schedule a free initial consultation now
2. Encourage real users to interact
Testers evaluate the chatbot using real-world questions, variations, everyday language, and edge cases.
3. Improve the quality of responses
You will receive error categories, sample interactions, and prioritized recommendations for training and optimization.
Customer Feedback
Crowdtesters can do things that in-house testers cannot. Therefore, crowdtesting can be very beneficial as an additional measure to get positive confirmation of software quality and valuable feedback on usability, even after in-house testing has been completed.
Within a very short time, we had put together a team to test the new version of Aligned Elements, our requirements and test management software. The experience during the test project was so great that we immediately booked several passbrains testers for an ongoing engagement.
Above all, the broad coverage of different devices and operating system versions and the many valuable usability feedbacks have helped us a lot to ensure the quality of our new Android-based software. passbrains’ managed crowdtesting services have now become an integral part of our software quality assurance strategy.
passbrains has developed a perfect solution for our needs, taking into account all our requirements and adding value by covering real-life scenarios that we cannot achieve in our labs.
Working with passbrains has enabled us to increase the success of our products and services through the valuable contribution our customers have made through passbrains' digital experience and testing solutions and services.
Crowdtesting with passbrains has repeatedly proven to be an efficient way of increasing our product quality and gaining important insights into the expectations of current and potential customers. In this way, we maintain a high level of quality and thus customer satisfaction and loyalty. It is also very beneficial that we can involve them in the innovation process via the platform.
FAQ
Is this just testing, or is it also training?
Both are possible. msg.passbrains can highlight errors and provide feedback that can be used to improve performance and support training.
Which chatbots can be tested?
Customer service bots, internal assistants, conversational AI systems, and AI-powered product features.
Do you also test tone and clarity?
Yes. Tone, intelligibility, response quality, task completion, and dialogue management can be included in the scope.
Can edge cases be tested?
Yes. Unexpected inputs, everyday language, synonyms, shifts in context, and follow-up questions are key components.
What do we end up with?
Classified errors, sample interactions, prioritized areas for improvement, and actionable feedback for training and professional development.
Make your chatbot more robust with real user feedback.
Start with a targeted chatbot test to identify where dialogues need improvement, responses need refinement, and training data needs to be supplemented.
Contact us now and receive your individual offer.