Better UX. More Stable Releases. Results in Days Instead of Weeks.
Have digital products tested by real people under realistic conditions in real time – with Crowdtesting.
Meet Claudia Figura and Stephan Ingerberg from June 15–18 at the EuroSTAR Conference in Oslo – connect with them on LinkedIn or schedule a meeting via our contact page.
If your tests aren't realistic, your customers will be the first to spot the problems.
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Products appear to be ready for release—yet bugs still occur on certain devices or operating systems in the field.
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UX discussions turn into battles of opinion because there is a lack of solid user evidence.
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Conversion rates, support costs, and app ratings are suffering—even though “everything was tested” internally.
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Internationalization and localization present unexpected challenges.
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Critical paths such as checkout or payment remain risky—and are difficult to test realistically using internal test data.
You need tests that reflect real-world usage—fast, scalable, and well-documented.
The Solution: msg.passbrains – Crowdtesting as a Managed Service
We combine real-world testing, industry-standard tools, and dedicated project management to help you arrive at reliable insights faster—in both UX and QA.
We know the pressure: release deadlines, numerous stakeholders, limited time—and in the end, market realities are what matter most. That’s why msg.passbrains, as a managed service, delivers not just data, but reliable decision-making insights: clear, prioritized, and transparent.
Here is how we work with you:
- Together, we define the objective, target audience, and scope.
- We establish guidelines, test cycles, and coverage (devices, operating systems, regions).
- Our community tests—we review and consolidate the results.
- You’ll receive actionable insights: tickets, priorities, and specific recommendations.
Why work with us
Flexible, Plannable & Collaborative
Project-based and with no long-term commitment: You can have exactly what you need tested to inform your release and product decisions.
Real Users. Real Devices. Real-world Conditions.
Tests using commercially available devices instead of laboratory simulations—for reliable real-world results.
End-to-end Management - You Stay Focused
Dedicated project management, setup, recruitment, and oversight of the testing cycle: We handle the operational implementation.
Scalable Coverage When It Counts
From a single market to multiple regions—including operating system and device coverage as needed.
Make Confident Decisions Faster
Move quickly from hypothesis to evidence—without a time-consuming research setup.
Actionable Results Instead of Raw Data
Verified findings with reproducible bugs, prioritized UX barriers, and clear recommendations.
Achieving Sustainable Customer Loyalty in 3 Steps
Project Planning
Our specialists focus on your wishes, requirements and goals. You receive a customized concept for an efficient crowd test.
Setup and Implementation
We select the right participants, set up customized analysis modules and carry out the tests. You can track the progress of the project at any time in the customer dashboard.
Analysis and Report
Our test experts analyze and prepare the test results. You receive a transparent report with clear recommendations for products that meet customer requirements.
Our Areas of Expertise
User Experience
1. UX Research
– Qualitative Usability Study
– Quantitative Usability Study
– A/B Test
2. Usability Tests
– Moderated Usability Test
– Think-Aloud Video
– Card Sorting / Tree Test
3. Accessibility Test
Quality Assurance
Customer Feedback
Crowdtesters can do things that in-house testers cannot. Therefore, crowdtesting can be very beneficial as an additional measure to get positive confirmation of software quality and valuable feedback on usability, even after in-house testing has been completed.
Within a very short time, we had put together a team to test the new version of Aligned Elements, our requirements and test management software. The experience during the test project was so great that we immediately booked several passbrains testers for an ongoing engagement.
Above all, the broad coverage of different devices and operating system versions and the many valuable usability feedbacks have helped us a lot to ensure the quality of our new Android-based software. passbrains’ managed crowdtesting services have now become an integral part of our software quality assurance strategy.
passbrains has developed a perfect solution for our needs, taking into account all our requirements and adding value by covering real-life scenarios that we cannot achieve in our labs.
Working with passbrains has enabled us to increase the success of our products and services through the valuable contribution our customers have made through passbrains' digital experience and testing solutions and services.
Crowdtesting with passbrains has repeatedly proven to be an efficient way of increasing our product quality and gaining important insights into the expectations of current and potential customers. In this way, we maintain a high level of quality and thus customer satisfaction and loyalty. It is also very beneficial that we can involve them in the innovation process via the platform.
Usability Lab
In cooperation with ergon.design and the TU Braunschweig we run the Usability Lab. Would you like to find out more about eye-tracking tests?
Current Articles
Crowdtesting for AI Interfaces: When Traditional UX Testing Falls Short
Mit der Integration generativer KI verändert sich die Interaktion zwischen Nutzenden und digitalen Anwendungen grundlegend. Während klassische Software deterministisch reagiert, verhalten sich KI-Interfaces dynamisch, kontextabhängig und teilweise unvorhersehbar. Das...
Shift-Left vs. Shift-Right Testing: Where Crowdtesting Really Makes a Difference
Shift-left testing reduces technical risks early in the development process. Shift-right testing reduces user risks shortly before release. Most problems with digital applications do not arise in the code—but in the real-world usage context. That is why it is sufficient...
Faster to a Better UX: Why a Quick Check Makes All the Difference
Why good usability determines success or failure today Good usability is not a “nice-to-have,” but critical to success. In a digital world where alternatives are just a click away, it is no longer just the product range that determines...