See where real users struggle
msg.passbrains tests websites, apps, prototypes, and digital journeys with real users. This helps you identify where people hesitate, abandon the process, or don’t understand your product—before UX issues jeopardize conversion, adoption, or product decisions.
Internal opinions do not reflect how real users experience your product.
- Teams discuss UX without having seen any real-world usage scenarios.
- Users are unable to find important information, features, or next steps.
- Landing pages, apps, and portals are converting less effectively than expected.
- Prototypes and relaunches are planned without first being validated.
- Abortions are visible, but the reasons behind them remain unclear.
- Product, UX, and Marketing need reliable insights, not assumptions.
The Product, UX, and Marketing teams need reliable insights, not guesswork.
In-house teams often know the product too well. That’s exactly why many UX issues go unnoticed: terminology seems logical internally, workflows appear clear, and navigation feels familiar. Real users, however, experience the product differently.
msg.passbrains helps you identify this gap. We test your website, app, landing page, prototype, or digital journey with relevant target audiences. Depending on the research question, we use qualitative usability studies, quantitative usability studies, moderated usability tests, or think-aloud videos.
You’ll receive structured results, concrete examples from the tests, prioritized UX issues, and clear recommendations for action. This enables the Product, UX, Marketing, and Engineering teams to make more informed decisions about what needs to be improved.
Why UX testing with msg.passbrains?
Recognizing Real Obstacles
See where users search, hesitate, abandon the process, or interpret your digital product differently than expected.
Making More Informed Decisions
Replace internal discussions with concrete insights from tests conducted with appropriate target groups.
Reducing Relaunch Risks
Validate websites, apps, landing pages, or prototypes before they go live or are further developed.
Clearly Prioritize Insights
Get structured results, concrete examples, and recommendations that your teams can put to immediate use.
It's that simple
1. Define UX Questions
We define the target audience, the test subject, the central research question, and the desired output format.
2. Testing with Real Users
Qualified testers will evaluate your website, app, landing page, prototype, or a defined user journey.
3. Targeted UX-Improvements
You'll receive concrete insights, a list of prioritized UX issues, and clear recommendations for your next decisions.
Customer Feedback
Crowdtesters can do things that in-house testers cannot. Therefore, crowdtesting can be very beneficial as an additional measure to get positive confirmation of software quality and valuable feedback on usability, even after in-house testing has been completed.
Within a very short time, we had put together a team to test the new version of Aligned Elements, our requirements and test management software. The experience during the test project was so great that we immediately booked several passbrains testers for an ongoing engagement.
Above all, the broad coverage of different devices and operating system versions and the many valuable usability feedbacks have helped us a lot to ensure the quality of our new Android-based software. passbrains’ managed crowdtesting services have now become an integral part of our software quality assurance strategy.
passbrains has developed a perfect solution for our needs, taking into account all our requirements and adding value by covering real-life scenarios that we cannot achieve in our labs.
Working with passbrains has enabled us to increase the success of our products and services through the valuable contribution our customers have made through passbrains' digital experience and testing solutions and services.
Crowdtesting with passbrains has repeatedly proven to be an efficient way of increasing our product quality and gaining important insights into the expectations of current and potential customers. In this way, we maintain a high level of quality and thus customer satisfaction and loyalty. It is also very beneficial that we can involve them in the innovation process via the platform.
FAQ
What is the difference between qualitative and quantitative UX research?
Qualitative studies show why users take action, hesitate, or abandon a task. Quantitative studies help make patterns more measurable by using a larger sample size.
Can prototypes be tested as well?
Yes. Websites, apps, prototypes, landing pages, portals, and individual user journeys can be tested.
What is a think-aloud video?
Testers work through tasks while saying aloud what they are thinking, expecting, looking for, or do not understand.
Do we have to create the test questions ourselves?
No. msg.passbrains can work with you to develop test questions or use existing questions and problems.
How many people should get tested?
That depends on the question, the target audience, and the desired level of difficulty. msg.passbrains recommends the appropriate scope.
What do we end up with?
You'll receive structured results, concrete examples, prioritized UX issues, and clear recommendations for action.
Is this also suitable for iterative product development?
Yes. Many teams regularly use UX testing for new features, relaunches, conversion funnels, or digital journeys.
Ready to validate your UX with real users?
Get started with a focused UX Evidence Sprint and identify areas where your website, app, or user journey needs improvement.
Contact us now and receive your individual offer.