Optimize your customers' shopping experience - with crowdtesting
Discover optimization potential, improve the user experience and maximize your conversion rates - globally and across all devices.
Typical Challenges in E-Commerce
- High Bounce Rates in the Purchase Process: Customers abandon the purchase because the various processes are too complicated, confusing or time-consuming.
- Lack of Device Compatibility: Your online store is not optimally usable on different end devices and browsers, which leads to a poor user experience.
- Missing Localization: International customers encounter language and cultural barriers, inaccurate translations or a lack of adaptation to local preferences.
- Slow Loading Times: Long loading times frustrate your customers and cause them to leave your site before they finish the shopping process.
- Insufficient User-Friendliness: Complex navigation, poor search functions or inconsistent designs make it difficult for users to find what they are looking for quickly and easily.
- Security Concerns: Customers are skeptical when there is a lack of visible security features such as SSL certificates or trustworthy payment methods.
- Lack of Accessibility: Users with disabilities cannot use your store without problems if it is not designed for accessibility.
msg.passbrains - Your Partner for Crowdtesting in E-Commerce
With our international crowd of experienced testers and real users, we test the shopping experience down to the last detail. Whether it's functionality, user-friendliness, device compatibility or localization - our tests uncover weaknesses and provide you with valuable insights.
- Applicable Worldwide: Our testers come from different countries and regions, so that cultural and linguistic particularities are taken into account.
- Realistic Conditions: Tests are carried out under real conditions of use on all devices, operating systems and browsers.
- Efficient Results: Within a very short time, you will receive well-founded reports with clear recommendations for optimization.
- Diverse Perspectives: Different test ends guarantee that all relevant user groups are covered.
- Focus on Conversion: We help you to eliminate the weak points that slow down your sales and sustainably improve your customers' shopping experience.
Rely on our expertise to make your online store globally competitive and exceed your customers' expectations
Why work with msg.passbrains?
Save Costs
Targeted test purchases allow you to identify errors at an early stage and avoid costly service errors.
Save Time
You will receive your results and recommendations for action within a few days.
Be Faster
Optimize the customer experience and increase customer retention faster than your competitors.
Get Result Easier
You receive structured reports with clear recommendations for action.
It's that simple
1. Request Consultation
Let us define your needs and think through your project.
2. Perform Test
We define the test specifications for the test (target groups, time frame and specific questions) and then carry out the test for you.
3. Get Results
You receive detailed reports with specific recommendations for barrier-free implementation.
Our Services
Customer Experience
Special Services
Customer Feedback
Crowdtesters can do things that in-house testers cannot. Therefore, crowdtesting can be very beneficial as an additional measure to get positive confirmation of software quality and valuable feedback on usability, even after in-house testing has been completed.
passbrains has developed a perfect solution for our needs, taking into account all our requirements and adding value by covering real-life scenarios that we cannot achieve in our labs.
Ready to take the first step?
Find out how your online store is rated by real customers.
Contact us now and receive your individual offer.