Crowdtesting in the Healthcare Sector

by | General, CX, QA, Special Services, UX

The digitalization of healthcare is bringing about a fundamental revolution. Technologies such as the ePrescription, the electronic patient record (ePA) and telemedicine have fundamentally changed the way patients and healthcare providers interact with each other. These innovations not only offer greater convenience and efficiency, but also improve accessibility to healthcare, especially in rural or hard-to-reach areas. 

However, these advances also increase the need for user-friendly and high-quality digital applications. Patients and professionals expect intuitive operation, security and reliability in digital solutions. Only through high quality and a seamless user experience can the potential of digitalization in the healthcare sector be fully exploited in order to sustainably increase patient satisfaction and the efficiency of the healthcare sector. 

What options are there for improving the quality and user-friendliness of eHealth solutions? 

Crowdtesting of digital health applications 

What is Crowdtesting? 

Crowdtesting has established itself as one of the most innovative methods in the quality assurance of digital products. Real users test software, websites, apps and hardware under real conditions. This is done before the launch of a product or during continuous product development to ensure that it is user-friendly and error-free. 

 

Advantages of Crowdtesting

  • Efficiency: Immediate feedback through the use of a globally available crowd; immediate availability of the necessary end devices without time-consuming recruitment and real-time monitoring of incoming test results.
  • Broad Device Coverage: Testers with different end devices, operating systems and browsers test digital products. This allows you to ensure that your product works perfectly for different user groups on a wide range of devices - from smartphones to tablets, desktop computers or IoT devices.
  • Wide Range of Application Scenarios: Whether user experience, customer experience, functional quality assurance, accessibility, payment scenarios or surveys. The crowd is available for many areas of application in the e-health segment. 

Here you will find an overview of our Crowdtesting services. 

 

Advantages of Real End User Data

More Realistic Test Data: Although anonymized or synthetic test data can guarantee data protection, they often do not reflect reality. Real data from end users enables more realistic test scenarios and delivers more meaningful results. For example, different age groups, previous illnesses or medication intake can be taken into account, which would be difficult to depict with synthetic data.

Less Effort: Anonymizing and pseudonymizing data is time-consuming and can delay the execution of the test. If testers provide their real data voluntarily, this step is no longer necessary, which saves time and resources.

Improved User Feedback: Testers using their real data can provide more specific and relevant feedback. They can test the app in the context of their own health situation and thus provide valuable insights. 

Legal Aspects: 

Of course, the legal framework must be guaranteed. Voluntary and informed consent from the testers is essential. The testers must be informed about the purpose of the data collection, the type of data used and their rights. It is important that the data is stored securely and only used for the purpose of crowdtesting. 

 

Who benefits from our solutions? 

  • DiGA Manufacturer: Developer of digital health applications on prescription.
  • Online Pharmacies: Provider of digital solutions for ordering and advising on medication.
  • Telemedicine Providers: Platforms for virtual doctor-patient consultations.
  • Health Insurance Companies: Developer of apps for insured persons and internal processes. 

Example Use Cases

  • Usability tests of ePA apps with older users
  • Functional tests of DiGA on various devices
  • Security testing of telemedicine applications

 

Our Mission in the Healthcare Sector 

Optimization of User Friendliness 

We test health apps realistically with a large number of users, identify usability problems and improve the user experience. This includes checking intuitive operation, clear presentation of information, accessibility for people with disabilities and avoidance of frustration when using the app. Example: A diabetes app should make it easy and understandable to enter blood glucose values, calculate insulin doses and get an overview of progress. We analyze the entire user journey, from initial launch to regular use, to identify and eliminate weaknesses. 

Accelerating the Market Launch 

Early crowdtesting enables a fast and reliable introduction of new healthcare applications to the market. By detecting bugs early and improving usability, you reduce the risk of costly recalls and negative reviews. Example: A telemedicine platform for cardiovascular detection needs to be tested extensively before public launch to ensure that the features are accurate, reliable and easy to use. Our crowdtesting process helps to eliminate any bugs, optimize the user experience and minimize potential risks before the platform is made available to a wider audience. The resulting time savings enable a faster time to market and higher customer satisfaction. 

Data Protection and Security 

The highest security and data protection standards (GDPR, HIPAA, etc.) are our top priority. We guarantee anonymous testing and strict data processing to ensure the protection of sensitive user data. This includes the encryption of all data, compliance with the strictest data protection guidelines and regular audits of our security measures by independent experts. We work closely with our customers to ensure that all legal requirements and ethical guidelines are adhered to. Transparency and the security of user data are our priority to ensure trust in our services and the safety of our testers. 

 

Use Case Data Protection 

Crowdtesting can play a crucial role in ensuring data protection compliance in the development of patient-oriented apps. There are many reasons for this:

Tests in Real-Life Scenarios: By including real users in the testing process, developers can identify potential privacy issues in real use cases that may not be apparent in simulated environments. 

Diverse Perspectives: Crowdtesting provides access to a diverse group of testers with different technical knowledge and privacy concerns. This diversity helps to uncover a wider range of privacy issues and ensure that the app is compliant with various privacy regulations. 

Early Detection of Weaknesses: Crowdtesting enables the early identification of data protection gaps during the development process. Fixing these problems at an early stage can avoid expensive corrections and potential legal challenges. 

User Feedback on Data Protection: Developers can use crowdtesting to gather feedback from real users on the app's privacy features and policies. This feedback helps to make the privacy settings more user-friendly and easier to understand. 

Compliance: Crowdtesting contributes to compliance with data protection regulations such as GDPR, HIPAA and CCPA. By involving users from different regions, developers can test the app's compliance with local data protection laws. 

Involving real users through crowdtesting not only improves the functionality and usability of the app, but also helps to create a privacy-conscious and compliant app that respects user data and meets data protection requirements.

Do you have any questions?

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